For Support desks
Turn a resolved ticket into a reusable answer.
Turn the steps behind a resolved ticket into a guide. Add it to the next reply, publish it to your knowledge base, and update the source when things change.
Windows 10 & 11 / Local library / No account to start
Find the printer setup guide
A clear set of steps, with the context to get it right.
Open the help desk
Start in the workspace shown below.
Find your article
Make a guide for
Printer and device helpAccount recoveryCommon software questionsCapture the work. Keep the context.
Build the answer while you solve the problem.
A useful answer is worth keeping. Open the guide in Thoth to edit the instructions, mark up the screenshots and prepare the version you want to share.
A screenshot with a clear instruction is easier to act on than a long reply.
Real editor and PDF export. Fictional help desk, sample information.
A useful answer for the next ticket.
A typical workflow for support desks, from the first capture to the next update.
- 01
Record the resolution
Capture the task while you reproduce the issue or demonstrate its solution. Remove unnecessary steps before sharing.
- 02
Make the answer easy to follow
Add a short explanation, highlight the right controls and hide private information in screenshots.
- 03
Share it where support happens
Export instructions for a ticket or publish through a connected integration. Keep the source guide so the next answer can use the updated version.
For the work you explain more than once